Our Services

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Amphitheatre [446688 ext. 134]

This is an open air public performance stage with the latest stage-of-the-art sound reinforcement system. You may want to use it to organize an opera, a play or a show by using the amphitheatre. A rental fee is charged. Call the Technical Unit of Corporate & Public Relations Division for reservation.

Assessment Rates 446157. [446688 ext. 100. 103. 104105. 107. 108 & 109]

1. If you misplace or lose your bills. Where to obtain copy bills?

a) Call Rating & Valuation Division.

b) Or come personally to:

• Rating and Valuation Division, 1st floor, Bukit Siol, 93050, Petra Jaya, Kuching...or
• DBKU Service Counter, Jalan Satok 93400 Kuching

2. Have you moved house?

Please inform Rating & Valuation of your latest address so that your bills can reach you in time for payment to avoid unnecessary surcharge fee for late payment.

3. Buying over a property ?

Please check with Rating and Valuation Division for any outstanding rates owing by the transferor in respect of the subject property.

Assessment fee will be issued in your name upon submission of relevant transfer documents.

4. Installment Payment

For further enquiries on this installment payment scheme, please contact Rating & Valuation Division.

5. Rebate of Rates if property remained unoccupied or unused.

Buildings that remain unoccupied and unused for period of not less that 3 consecutive months may be entitles to rebate of rates provided notice in writing has been given to DBKU within 14 days of any such vacancy. For more information. Contact Rating & Valuation Division.

6. Surcharge Fee

Any payment after the last day for payment will be subjected to surcharged fee of 1% per months thereof. For further enquiries. Call Rating & Valuation Division.

So remember the last date for payment:

1st half year : 31st May

2nd half year : 31st October

7. SKBS - Sistem Keluaran Bil Setempat

This is a new service introduced to enable rate-payers of DBKU, MBKS and MPP to obtain any current or outstanding or surcharge bills of the above mentioned local authorities at any one of the following Counters and pay there as well.

a)  DBKU Service Counter, Al-Idrus Commercial Centre, Jalan Satok. 93400 Kuching.

b)  DBKU Service Counter, 1st Floor, Bukit Siol, Jalan Sen. 93050 Kuching.

c) Rating & Valuation Counter., 2nd Floor, Dewan Bandaraya Kuching Selatan, Jalan Padungan, 93675, Kuching.

d) Rating & Valuation Counter, Padawan Municipal Council10 Mile Bazaar, Penrissen Road, 93250 Kuching

 

Auditorium DBKU [446688 ext.. 134]

We have a 300-sear capacity auditorium which is sound proof with high standard acoustic feature as well as AW, sound and lighting system. It is most suitable for stage performance , e.g., show bandas, opera, bangsawan as well as corporate presentation, seminars, meetings, etc. it is available of rent. Call our Technical Unit of Corporate & Public Relations Division for information.

Banners [448762]

Permit is required before you can hang banners. For further information, please call Enforcement & Security Division.

Building Alteration   [446688 ext. 202 & 212]

Application of permit for minor or building alterations is handled by our Building Division. For further information , please call Building Control Unit of Building Division.

Building Control     [446688]

Our Building Division ensures that completed building works meet the minimum standard for health and safety. We proses Applications and check building works to make sure it complies with building regulations. For general building control and application forms, contact Building Control Unit of Building Division.

Building Enforcement   [446688 ext. 202 & 212]

Unauthorised building works and structure is an offence under the Sarawak Building Ordinance 1994. For further information, or to report breaches, please contact our Building Control Unit.

Building Plans    [446688 ext. 202 & 212]

Submission of building plans for approval is handled by Building Control Unit of Building Division. For further information , please call 446688 ext. 202 & 212.

Bulky Waste

(see Garden Waste)

Cat Museum    [446688 ext. 805/Fax. 446414]

The cat museum house a collection of cat artifacts, believed to be the only one in the world. Visit the museum from 9.00 am to 5.00 pm on Mondays to Saturdays (it is close on public holidays). For enquires, please call DBKU’s Cat Museum.

City Cleaning

(see Street Cleaning, Garbage Collection)

Comparks Infoline   [416688]

Compound processes are handled by the Law Division which can be contacted at our COMPARKS infoline 416688.

Complaints    [446644/Fax. 446414]

We aim to provide high quality services to meet your needs. We value comments from you if you think we could improve. If you want to make a suggestion or comment, please call our Hotline.

Contract Payments    [446688 ext. 137 & 138]

All contract payments shall be made within 30 days upon receiving invoice from contractors.

Desludging of Septic Tanks

(see Sewerage and Pollution Control)

Dogs

Our Environmental Health Division can answer general enquiries and deals with complaints from public on stray dogs, Please contact us for further details.

Drainage and Irrigation    [448944, 448899 ext. 32, 446644]

Matters relating to drain clearing or blocked irrigation are handled by our River & Drain Management Division. If you have any query or comment, please call us.

Environmental Health Enforcement      [448763 ext. 17/Fax. 448766]

We have a unit that enforces all the related health laws of DBKU . Abandoned houses, rank vegetation , illegal dumping and nuisances are being monitored and dealt with here. The other areas of control are open burning and unsanitary work sites. For further information , please call our Health enforcement Unit of Environmental Health Division.

Food Quality Control and Hygiene    [234654, 234657, 446644/Fax. 259853]

We are working constantly to enforce food legislation. If you have any complaint about food premises, please call Licensing & Small Business Management Division.

Fountain Rentals     [446688 ext. 221]

Portable fountains are available for rent. There is a charge for this service and it is inclusive of transportation, installation and lights for decorations. Request for this service must be in writing. For further information, please contact Landscape Maintenance Unit of Planning, Parks & Recreation Division.

Garbage Collection     [448763, 446644]

We collect rubbish twice or 3 times a week depending on the area. If you want to find out the time for your area or need more information , or have a suggestion or complaint about the service , please ring our Hotline or call directly our Environmental Health Division.

Garden Waste     [448763 / Fax.448766]

The daily garbage collection does not cover collection of garden waste or bulky waste. There is a minimal charge for this service. Please call our Environmental Health Division for further information.

Hotline   [446644]

The Hotline is for general purpose and easy for you to remember call us on this line 24 hours a day.

Library    [248099, 244403/Fax. 240920]

The city library is open to all. We have a general range of books, newspapers and provide internet connections. There is a small charge for one services. We welcome children, and there are many activities for them during the schools holidays. To find out more, pick a leaflet from the library or call the City Library.

Licensing    [234654, 234657/Fax.239853]

We grant licenses for business premises such as recreational & entertainment premises, hotels, supermarket, food outlets, petroleum, food and drinks, hair saloon and other businesses. For queries, please call Licensing & Small Business Management Division.

Light Industry Building    [446688 ext. 202 & 212/Fax. 446414]

Application for permit for light industry building is handled by Building Control Unit of Building Division.

Mobile Counter Service   [44668 ext, 112, 253542/Fax 446414]

We provide mobile Counter Service to collect rates for these areas a month before the rates due dates.

1. Santubong
2. Buntal
3. Pasir Pandak
4. Bako
5. Muara Tebas
6. Sejingkat
7. Selabat
8. Senari
9. Goebilt

For further information please call Service Counter Unit of Finance & System Division.

Mobile Toilets    [448765]

We provide mobile toilet service for a minimal fee. For further information , please call Environmental Health Division.

Parking Compounds    [253542]

Parking Compounds shall be paid at DBKU Counter, Jalan Satok. within 14 days.

“Decide how long you wish to park and display your coupon(s) correctly.”

Parking Coupons

Available at all parking booths and authorized agents within Kuching City. Parking booths open from 8.00 am to 5.00 pm on Mondays to Fridays. and 8.00 am to 1.00 pm on Saturdays. Other parking which is paid within valid time shall be paid at any of the booths!

“Always keep a book of 20 cent and 80 cent in your car.”

Parking Space    [446688 ext. 127, 128 & 129]

Doing building alteration which involves car parking space should be reported to Parking Control Unit of Parking Division.

Parks and Recreation

There are a number of public park around the City for public use. We maintain the plants, greens and trees. Please report to us if you see any item being vandalized by calling the Landscape Maintenance Unit of Planning, Parks & Recreation Division. The parks are at:

• Amphitheatre
• Garden of Fame
• Padang Merdeka
• Pengkalan Sapi (City Garden)
• Taman Budaya (Resevoir Park)
• Tugu Pahlawan
• Were Road Garden
• Islamic Garden
• Bukit Siol Park
• and many others at residential areas.

Payment    [446688 ext. 115& 118]

If you have claims for service and supplies you made for DBKU, please send your invoice's) together with the original purchase/service order and we will process it within one month. Call Payment Unit of Finance & System Division for further information.

Pentarama    [446688 ext. 204]

There is a revolving banquet hall, with capacity for 180 persons at DBKU Building, Bukit Siol. It is usually used for social as well as official functions. It has one of the most panoramic views of Kuching City. See it day or night!!! It is available for rental. Please contact Building Maintenance Unit of Building Division for further information.

Pest Control    [448763 ext. 16/Fax: 448766]

The vector control team from Environmental Health Division carries out pest control work on rats, termites, mosquitoes, etc. in your home or business premise. A nominal fee will be charged. Please call Vector Unit to find our more.

Plan Service and Bureau    [446688 ext. 202 & 213]

This bureau assists in the management and preparation of building plans to those who are in the lo income bracket. For further information, contact the Building Control Unit, Building Division.

POLLUTION CONTROL    [448763]

The Environmental Health Division deals with ways to control pollution in the City. To find out more, please call our line.

POTTED PLANTS RENTAL SERVICE    [446688 ext. 221]

We do have potted plants rental service within the area of Kuching North City Hall. The charges are based on the types of the plants. This service is inclusive of arrangement and transportation and request for it must be in writing. For further information, please contact Landscape Maintenance Unit of Planning, Parks & Recreation Division.

PUBLIC COMPLAINT BUREAU    [446688, 446644/Fax: 446414]

If you have any complaint or enquiry concerning DBKU’s services, please call the Public Complaint Bureau.

PUBLIC TOILETS    [448763 ext. 13]

There are 18 public toilets in the City. There is a 20 sen charge for each entry. All the public toilets are inspected everyday to ensure a high standard of cleanliness. If you see toilets that are not clean, please call Sewerage Management Unit, Environmental Health Division.

RECYCLING    [448763 ext. 15]

We are committed to recycling and are continually trying to improve the range of facilities available. For more information about recycling and where to find your nearest drop off centers for paper, carton boxes, iron rods, aluminum cans, please contact the Waste Minimization Unit of Environmental Health Division.

REFUSE COLLECTION

(see Garbage Collection)

REGISTRATION OF ARCHITECTS AND ENGINEERS    [446688 ext. 208]

Architects and engineers who wish to practice in Kuching North City Hall’s area must register with Building Control Unit, Building Division.

RIVER CLEARING    [448935, 448899 ext. 34]

The River & Drain Management Division ensures that the Sarawak River is clean and free of floating rubbish. Please report floating rubbish in the river so as to enable us to take prompt action.

ROADS AND PAVEMENTS    [448899 ext. 29, 446644]

We look after the roads, pavement, roadside grass cutting and traffic signs. Help us to keep them in good condition by reporting any potholes defects or obstruction on the roads or pavements. Call the Road Maintenance Unit, Road Management Division for further information.

ROADWORK    [448899 ext. 29]

There is a scheme as well as quality standards to ensure that public utilities (for example SESCO, Telecom, KWB) and City Hall contractors carry out roadwork's in a considerate way. You can make report about roadwork's by calling Road Maintenance Unit, Road Management Division.

RULES AND REGULATIONS    [446688 ext. 210]

The Law Division provides the public with rules and regulations governing the City Hall. Please call Law Division if you need more information.

SBBS-SISTEM BAYARAN BIL SETEMPAT    [253542, 446688 EXT. 112]

There are 2 counters at various locations to enable the community to pay their bills - from utilities bills, rates, licenses to compounds. Parking coupons are also on sale at these counters.

The counters are at:

1. Al-Idrus Commercial Centre, Jalan Satok

2. 1st Floor Bangunan DBKU, Bukit Siol, Jalan Semariang.

Wee accept payment in the form of cash, cheque and credit cards. For further information , please call Service Counter Unit, Finance & System Division.

SCHOOL ENVIRONMENTAL CLUB    [448763 ext. 15]

We assist in setting up environmental clubs in schools to inculcate health and environmental consciousness. For more information, please call Health Education Unit of Environmental Health Division.

SEASON PARKING [446688 ext. 127], SARA-INDAH [237788]

Season parking is meant to relieve partially the burden of parking, especially long term users. Season Parking is allocated in less busy areas. This is to avoid long term parking in front of shoplots, offices and other congested areas. For more information, please contact Compound Unit, Parking Division or Kuching Parking Sdn. Bhd.

“Coupon Parking - Tab, Tab, Tab Park and Go!”

SEWERAGE AND POLLUTION CONTROL   [448763 ext. 13]

If your toilet is blocked, septic overflow, sewer pipes broken, call our Sewerage Management Unit, Environmental Health Division. We also monitor the quality of effluent from the various waste treatment plants in the City.

SOLID WASTE MANAGEMENT   [448763 ext. 14]

The scavenging services are being monitored daily in order to provide satisfactory service to the residents. For any query, comment or suggestion, please call Solid Waste Management Unit, Environmental Health Division.

SOUND AND AV SYSTEM   [446688 ext. 134]

DBKU provides technical services on professional sound reinforcement and AV systems on a rental basis to the public, government departments and agencies. Please contact Technical Unit of Corporate & Public Relations Division for further detail.

STREET CLEANING   [448763, 446644]

Environmental Health Division is responsible for keeping streets, pavements and drains clean and free from litter, animal mess and other rubbish. We have set out quality standards and frequency of cleaning for the different areas in Kuching North. If you see streets get dirty or rubbish dumped indiscriminately by irresponsible persons, call us or our Hotline immediately.

STREET LIGHTING  [448899 ext. 27, 446644]

We look after street lights in the City North area. Report any faulty lights in your area to us by calling Road/Management Division or our Hotline.

TRAINING AND HUMAN RESOURCE DEVELOPMENT   [446688 ext.317 &321]

Application for practical/attachment/transition training and study research on DBKU or any matters relating to training, please call Training Unit, Administration & Human Resource Management Division.

TENDERS AND QUOTATION   [446688 ext. 136, 137, 138, 139 & 140]

The Contract and Quantity Surveying Division handles queries of those who want to participate in Kuching North City Hall’s tenders and quotations. We also give advice to DBKU contractors and suppliers on matters pertaining to contract conditions or procedures.

TOWING TRUCK   [448762, 446644]

Avoid traffic congestion by not leaving your vehicle unattended when it breaks down. We provide towing truck for such a situation, but at a fee. For further information, please call Enforcement & Security Division or our Hotline.

TRAFFIC LIGHTS    [448899 ext.39, 446644]

Traffic lights and signals are the responsibility of the Road Management Division. If you wish to report a problem about traffic lights or signals, please call us.

TREATMENT OF SWIMMING POOL WATER    [448763 ext. 13]

We ensure the water quality of the swimming pools is safe by sending water samples from the pools to the Environmental Lab of the Environmental Health Division.

TREE CUTTING SERVICE    [446688 ext. 217, 219 & 221]

We practice Tree Conservation Policy and we will only cut the trees when they pose as a danger to the public or if the trees cannot be saved at all. Request of tree cutting on private land will be charged according to the height of the tree. There is a 50% discount f or schools and charity or welfare bodies. For further information, please call Landscape Maintenance Unit of Planning, Parks& Recreation Division.

TREE TRIMMINGS     [446688 ext. 217, 219 & 221]

We undertake tree trimming service for the public as well. The charge for this service is based on the height and the canopy of the tree. There is a 50% discount for schools and charity or welfare bodies. For further information, please call Landscape Maintenance Unit of Planning, Parks & Recreation Division.

VECTOR CONTROL    [448763 ext. 16]

We provide fogging service for areas identified with aedes mosquitoes, as well as house to house checking as an effort to minimize and control production of aedes mosquitoes. For further information on those service, please call Vector Unit, Environmental Health Division.

WASTE MINIMIZATION    [448763 ext. 15]

Based on the concept of 3R, that is ‘REDUCE, REUSE AND RECYCLE’ the Waste Minimization Unit of Environmental Health Division has been actively promoting the practice of recycling of old newspapers, drink cans and old corrugated carton boxes. All the schools, major hotels, petrol stations and most of the shopping centers are actively participating in this program. The objective is to reduce waste from being disposed into the landfill thus extending the life span of our valuable land.