DBKU CLIENTS' CHARTER

1. We practise 3S ('Senyum. Salam & Sabar') in all our services.
2. We attend to each query and public complaint within 24 hours and give feedback witin three (3) working days.
3. We execute public service works promptly and efficiently in accordance to the working schedule.
4. We dissminate accurate information on guidelines, rules and administration procedures towards a cultured society.
5. We provide and upgrade public amenities to improve the citizens' quality of life.
6. We process and approve all applications that meet the requirements within thirty (30) working days.
7. We make payment on services and supplies that meet the requirements within thirty (30) working days from the date of receipt of invoice(s) or claims.